My cable is broken. What do I do?

Buy Pietronix®! If something happens to it, reach out to admin@pietronix.com with proof of purchase and we will be happy to promptly fix or replace it. See lifetime warranty terms and conditions for details.

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Are your connectors molded plastic?

No. Unlike cheap, mass-produced wires, our connectors are well-fabricated metal body aviation grade connectors with thermoplastic caps. This allows us to supervise and replace components for warranty purposes.

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Other companies make instrument specific cables. Why don’t you?

Instrument specific cables are typically just different in length, gauge, connector types and other aesthetic factors. For example, a "bass cable" may appear thicker for "big bass" signals, this has no practical use in the sound realm unless capacitance is altered. Most of these are simply clever marketing tactics by other manufacturers.

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Why is 21ft the longest you make your instrument cables?

Because of their relatively high electrical impedance, instrument cables can only transfer signals efficiently up to certain longitudes before becoming restrictive. Somewhere between 25-30ft (7-9m) these types of wire begin to impede a signal to a detrimental level, as opposed to delivering it flawlessly. Our conveniently sized cables go as far as 21ft (6½m) to suit the needs of most rooms, stages, and performance set-ups without compromising your tone.

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Why are your cables different thicknesses?

This is determined by the series of cable you choose, different traits arise with varying: thickness, elements, weight, flexibility, impedance, capacitance, tensile strength, aesthetics, etc. Example 1: NDP series cables are thicker than Steel series cables because capacitance is lowest by adding isolating material between the conductors.  Example 2: Speaker series cables host 11AWG unshielded silver & copper conductors which are thicker than the industry standard. 

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What is capacitance and why does it matter?

Capacitance – n. The physical ability for a body or system to store an electric charge.Even in a device as simple as an audio cable, there is a small chance (capacity) for a signal to be leaked between conductors. The amount of this electrical bleed directly affects the frequency response of a cable.

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